MEMBER SERVICES AGREEMENT

This Member Services Agreement (“Agreement”) is entered into by and between you, whether as a guest or a registered user (“you”, or “user”), and Natural Image Care, LLC d/b/a Camille Conti Agency and its affiliates including but not limited to Academy of Divine Rich CEO (“Company,” “we,” “us” or “our”) for your access to and use of the courses, consultations, coaching, mentoring or any other sessions, including but not limited to any customized session, if appliable, as set forth in Schedule B below (“Customized Session”), conducted by Camille Conti or other coach designated by the Company (“Coach”), or other services offered by the Company (collectively, the “Services”).  

By using or purchasing any of the Services provided by the Company, you agree to be bound by the terms of this Agreement described below. 

1. Scope and Applicability of terms

Some of our Services may be provided in person or online. To the extent that any of the Services are provided by or through the Company’s websites, the following terms and conditions, together with our website terms of use (“Website Terms of Use”), privacy policy (“Privacy Policy”), available at https://www.camilleconti.com/, and any documents referenced herein, are expressly incorporated into this Agreement and govern your use of the Services provided by or through our websites.  By using such Services provided by our website, you agree to be bound by our Website Terms of Use and Privacy Policy.  Please review such terms before using our Services online.  

2. Changes

We may modify this Agreement, Website Terms of Use, Privacy Policy and/or other referenced documents from time to time. If we make material changes to the foregoing, we will provide notice of any such changes through the Services, or by other means, to provide you with the opportunity to review the changes before they become effective.  We agree that changes cannot be retroactive.  If you object to any changes, you may end your membership with no refund.  Your continued use of the Services after we publish or send a notice about our changes means that you are consenting to the updated terms as of their effective date.

3. Your Obligations

   1. Services Eligibility

To use the Services, you agree that: (1) you are over 18 years of age or the parent or legal guardian of the individual using the Services; (2) you will only have one membership account with the Company; and (3) you are not already restricted by the Company from using the Services.  Creating a membership account with false or misleading information is a violation of this Agreement.

2. Your Account

You will not share a membership account with anyone else and will follow our rules and all applicable laws.  You are responsible for anything that happens through the use of your membership account unless you close it or report misuse.

3. Payment

You will honor your payment obligations and you hereby authorize us to store your payment information, such as your credit card, debit card, or bank account information. 

Your payment method will be automatically charged either (1) in full amount of the fees and taxes upon check-out or (2) in monthly installments until the full amount is paid if any installment options are available. 

You understand that there may be fees and taxes that are added to our prices.  We may calculate taxes payable by you based on the billing information that you provide us at the time of purchase.  Your purchase of Services may be subject to foreign exchange fees or differences in prices based on location (e.g., exchange rates). 

No Refund: Except otherwise provided in Section 6 below, all services and payments are non-refundable and non-transferable.  All courses, consultations and sessions, after purchase, must be completed during the agreed upon dates. No refund will be provided if you fail to attend the courses, consultations or sessions as scheduled or otherwise provide a rescheduling notice to the Company pursuant to Section 7.1 below. 

4. Notices and Messages

You consent to receive notices and messages through our website(s), app(s) (if any), any third-party social media groups managed by the Company (if any), and the contact information you have provided.  If your contact information is out of date, you may miss out on important notices.

5. Sharing

The Services may allow messaging and sharing of information.  When you share information using the Services, other members may be able to see, copy and use that information.

4. Rights and Limits

   1.  License to Member-Generated Content

You agree that we may access, store, process and use any information and personal data that you provide in accordance with the terms of the Privacy Policy.

By submitting comments or other feedback regarding the Services, you agree that the Company can, but need not, use and share such feedback for any purpose without compensation to you.

You promise only to provide information and content that you have the right to share.

You agree only to provide content or information that does not violate the law nor anyone’s rights (including intellectual property rights).  You acknowledge that we may be required by law to remove certain information or content in certain countries.

2. Services Availability

We may change, suspend or discontinue any of the Services. We may also modify our prices effective prospectively upon reasonable notice to the extent allowed under the law.

We have no obligation to store or display any information or content posted by you.  You agree that we have no obligation to store, maintain or provide you with a copy of any content or information that you or others provide, except to the extent required by applicable law and/or as noted in our Privacy Policy.

3. Limits

The Company reserves the right to limit your use of the Services, including your ability to interact with other members. The Company reserves the right to restrict, suspend, or terminate your membership account if you breach this Agreement, other referenced documents or any applicable laws, or are misusing the Services, as determined in our sole discretion. 

5. Disclaimer; Assumption of Risks; Consent

   1. Disclaimer

You acknowledge that you are solely responsible for your own behavior and decisions.  The Company does not claim any authority and/or ability to control your conduct, or that of any member.  You acknowledge that the Company is not a fiduciary and your participation in the Services does not create a fiduciary or other duty of care.  You accept and use the services voluntarily and accept full responsibility for your decision to use the Services entirely at your risk.  

You acknowledge that none of the staff of the Company is a licensed clinical psychologist, psychiatrist, physician, medical doctor, social worker, therapist, attorney, CPA or certified financial advisor.  The Company and its staff do not provide any services or otherwise hold themselves out to provide any services in any health care, legal, accounting or financial field that would require a license.  You are requested to consult with any applicable licensed professionals regarding any information or materials the Company provides. You acknowledge and agree that your use of, or reliance upon, any information, advice or materials provided by the Company is solely at your own risk.

THE SERVICES ARE DESIGNED FOR INFORMATIONAL, EDUCATIONAL AND ENTERTAINMENT PURPOSES ONLY.  YOU SHOULD NOT RELY ON THE SERVICES OR THE INFORMATION PROVIDED BY THE COMPANY AS A SUBSTITUTE FOR, NOR DO THEY REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.  Any representations, promises, or testimonials concerning the success and effectiveness of any of the advice, sessions, courses or consultations provided by the Company are not intended to be a replacement for licensed medical care, prescribed therapies, or other professional services.  If you have any concerns or questions about your health, you should always consult with a physician or health-care professional.

THE SERVICES ARE NOT INTENDED TO BE A SUBSTITUTE FOR LEGAL OR FINANCIAL ADVICE BY AN ATTORNEY, ACCOUNTANT, AND/OR FINANCIAL ADVISOR.  YOU AGREE THAT YOU WILL NOT HOLD THE COMPANY OR ITS STAFF RESPONSIBLE FOR ANY ERRORS OR OMISSIONS AND RELEASE THE COMPANY AND ITS STAFF FROM ANY LIABILITY WITH RESPECT TO ANY ERRORS OR OMISSIONS.  YOU AGREE THAT THE COMPANY AND ITS STAFF DO NOT ACCEPT ANY LIABILITY FOR ANY LOSS OR DAMAGE THAT YOU MAY INCUR AS A RESULT OF FOLLOWING ANY ADVICE PROVIDED BY US.  ANY INFORMATION PROVIDED BY THE COMPANY SHOULD BE FOLLOWED AT YOUR OWN RISK AND YOU SHOULD ALWAYS SEEK FINANCIAL AND/OR LEGAL COUNSEL RELATING TO YOUR SPECIFIC CIRCUMSTANCES.

You acknowledge that you have received, read and understood this disclaimer.

2. Consent to Hypnosis and/or Other Methods

You understand that the Company may adopt various methods and techniques, including but not limited to: relaxation, visual imagery, creative visualization, hypnotherapy, and stress reduction processes and techniques. Hypnotherapy, like any other modality used in psychological/recovery treatment, comes with no guaranteed outcome.  

YOU UNDERSTAND THAT HYPNOTHERAPY UTILIZED BY THE COMPANY IS NOT MEDICAL TREATMENT AND IT IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL CARE.  If you have any concerns, you are advised to consult with a health-care professional.

3. Assumption of Risks 

You understand that the nature of the Services may involve certain risk of injury, and/or harm to you. You understand despite the Company’s reasonable efforts to reduce the risks of injury from the Services, due to certain conditions that may not be under the Company’s control, injuries or illness can occur even with careful supervision by the Company. 

You recognize the potential risks of the Services and products used thereof may include, without limitation: aggravation of existing symptoms, allergic reactions to herbs, supplements or Company-sponsored skin care and cosmetics products, side effects of natural medications,  bodily injury, emotional or mental distress, and other hazards and injuries that may occur during your use of Services.  

You accept the Services voluntarily and accept full responsibility for your decision to use the Services entirely at your own risk.   

6. YOU ACCEPT AND ASSUME ALL RISKS OF ILLNESS, PERSONAL OR PSYCHOLOGICAL INJURY, PAIN, SUFFERING, TEMPORARY OR PERMANENT DISABILITY, DEATH, PROPERTY DAMAGE, PROPERTY LOSS, ACCIDENT, DELAY, OR INCONVENIENCE TO YOU THAT MAY OCCUR DURING YOUR USE OF SERVICES, AND/OR FINANCIAL LOSS ARISING THEREFROM, WHETHER CAUSED BY THE ORDINARY NEGLIGENCE OF THE COMPANY OR OTHERWISE. Termination

Both you and the Company may terminate this Agreement at any time with notice to the other.  On termination, you will lose the right to access or use the Services.

The following shall survive termination:

1. Our rights to use and disclose your feedback;

2. Sections 5, 6, 8, 9, and 10 of this Agreement; and

3. Any amounts owed by you prior to termination remain owed after termination.

7. Scheduling and Cancellation 

   1. In consideration of the quality of Services, you and Company agree to use the best efforts to honor and attend any session pursuant to the schedule as agreed upon by both parties. 

   2. In the event you are not able to attend a private 1-1 course, consultation, or session, you agree to provide at least 48 business hours’ notice during Monday-Friday prior to rescheduling a session, unless unusual circumstances such as a sickness or emergency arise with appropriate documentation submitted to our office and accepted by us.  

   3. For the avoidance of doubt, rescheduling is only available for private 1-1 courses, consultations, or sessions.  You may not reschedule a group live course or session unless otherwise agreed by the Company.  If you miss a group course or session, you may substitute it with up to two (2) live courses or sessions provided by the Company, subject to Company’s approval and availability. 

   4. No refund will be provided and you will be charged for the full fee of any Services for your no-show or cancellations before a scheduled course, consultation, or session.  It is considered a no-show if you fail to show up within 5 minutes of each course, consultation, or session. 

8. General Terms of Use 

Our Website Terms of Use are expressly incorporated herein by reference and govern your general use of the Company’s websites and the services provided through our websites.  This Agreement is meant to supplement but not replace the Website Terms of Use.  In the event of any conflict between this Agreement and the Website Terms of Use, the terms of the Website Terms of Use will control.

9. Member Rules

To maintain a great community and ensure a positive learning experience for our members, each member must follow our Member Rules, posted in Schedule A below, expressly incorporated herein by reference.  You agree that you have read and acknowledged our Member Rules.  A violation of these Member Rules is grounds for termination of your membership.

10. Media Release; Video Recording 

    1. You grant the Company the right to record, film, photograph or capture your likeness in connection with the Services, through online video conferencing platform or in any media now available and hereafter developed (“Footage”).  You further grant to the Company in perpetuity the worldwide rights to use, license, edit, copy, distribute, publicly display and make derivative works of the Footage, including exploitation for marketing, advertising or merchandising related to the Services, and for training and viewing of recorded classes, sessions and private 1:1 work.  You hereby waive any and all approval rights you may have over Company’s use of the Footage and acknowledge that these rights are granted without any payment, including royalties or residuals, to you.  You hereby waive any and all copyright claims and all other proprietary rights, publicity rights, privacy rights and “moral rights” as they relate to the Footage. 

    2. Access to Footage.

       1. The Footage of any group courses will be made available in the membership portal on our website for all members who take the course to access and review. 

       2. The Footage of any private 1:1 session will only be accessed by the Company and the Coach. You may request access to such 1:1 session Footage. However, it is at the Company’s sole discretion to determine whether to grant such request.  

    3. Subject to Company’s approval, you may personally record a private 1:1 session. However, if such request is not made at the beginning of each session, it is at the Company’s sole discretion to determine whether to grant you the right to record on your own or access Company’s recording.  

11. Limit of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY, INCLUDING ITS AFFILIATES, WILL NOT BE LIABLE IN CONNECTION WITH THIS AGREEMENT FOR ANY LOST PROFITS OR LOST BUSINESS OPPORTUNITIES, DAMAGE TO REPUTATION (E.G., OFFENSIVE OR DEFAMATORY STATEMENTS), LOSS OF DATA (e.g., DOWN TIME OR LOSS, USE OF, OR CHANGES TO YOUR INFORMATION OR CONTENT) OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES.

12. Indemnification 

You shall defend, indemnify, and hold harmless the Company and its affiliates and their officers, directors, employees, agents, successors, and assigns from and against all losses, damages, liabilities, deficiencies, actions, judgments, interest, awards, penalties, fines, costs, or expenses of whatever kind (including reasonable attorneys’ fees) arising out of or resulting from: (a) bodily injury, death of any person, or damage to real or tangible personal property resulting from your acts or omissions; or (b) your breach of any representation, warranty, or obligation under this Agreement. 

Schedule A – Member Rules

1. Membership.  You may only have one member profile with the Company. 

2. Tardiness; Cancellation.  If you are going to be late or are sick and cannot participate, please contact your instructor at least 30 minutes before assigned start time.  Private 1:1 appointments require at least 48 business hours (Monday-Friday) notice prior to any cancellation.  No refund will be given and you will be charged for the full fee of any Services for your no-show or cancellation.  Three or more violations can result in removal from the program(s) with no refund.

3. Participation.  Live classes require attendance and participation.  Please note if you miss class(es), it may affect your ability to graduate.  

4. Professionalism.  All students must respect each other and all of our staff.  Please come to class prepared with any homework assignments and maintain professionalism while in class (no swearing, arguing, or using unprofessional language and obscenities).  Please wear appropriate clothing to live classes and individual sessions.  If there are breaks, please stick to the time limits and do not be tardy.  It is prohibited to smoke, vape, or use alcohol during classes or individual sessions.  Please have all materials necessary (a beverage, snack, notebooks, pen) ready to start on time.

5. Confidentiality.  What happens in group, stays in group. What others share is confidential and may not be shared.  The recorded classes are only to be accessed by enrolled students, clients and alumni.  Please understand that students, clients and any guests in class may be going through healing experiences and we must all hold the space collectively for each other’s transformations in a nonjudgmental, loving, respectful, uplifting and caring style with mindfulness of our verbal and nonverbal communication. Please consider how your behavior could affect others in the live class or while viewing the recording later.

6. Communication and Responses.  A member of our staff may pull you out into a breakout session or into a private meeting during live class, program or a private 1:1 session.  The instructor or staff member may contact you via email, text, phone or instant messenger in between classes with any special directions, guidance, support or recommendations.  You must reply in a timely manner of 24 to 48 hours.  Failure to reply is considered refusal to comply with these rules and can result in either a first warning letter and subsequent immediate removal from group classes, sessions and programs or private 1:1 sessions. You may not communicate with other members outside of these sessions, and you may not seek a romantic relationship with any other member or staff. 

7. Member Conduct.  You understand that to get the most out of the Services, you will make efforts and you acknowledge, recognize and agree to the following rules, terms and operating methods:

• You will conduct yourself respectfully, from a place of humility and maintain professionalism at all times with all members and staff. 

• You will respect and not cross any staff members’ personal or professional boundaries.  You will think before you speak and act.

• You must be able to handle the truth in order to grow and change your life in order to accomplish your goals and highest levels of achievement.  Therefore, you approve and give your permission in advance to all staff to share their advice with you and help you evolve even if you do not find it pleasant to hear and acknowledge.

• You will not ask any staff members personal questions.

• You will not send gifts or deliver gifts to the Company or any of its staff.

• You will not go to the Company’s place of business without an appointment.

• You will not text any staff outside of the hours of 9 AM and 9 PM EST.

• You will only send the Coach and other staff one email per week containing your assigned homework and any questions that you have.  After sending Coach your homework email, you will text Coach once during the hours of 9 AM and 9 PM to let her know that you have sent your email to ensure that it is not missed.

• You understand that Coach and other staff may not reply until our next scheduled session.  

8. Failure to Comply.  If any of these rules are broken, you will be given one warning. If it happens again, your membership will be terminated.  No refunds will be given for terminated members.